hp-concentra-wrapper-portlet
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This document is for HP printers connected to Windows computers.
After connecting the USB cable while installing the printer software, one of the following issues occurs:
one 'Unable to complete device setup'oh'unknown deviceThis message appears on the computer.
Plug and Play installation does not start.
FinishXAppears in the lower right corner of the computer screen.
There are many possible causes for USB installation problems.
Malware, viruses, and certain browser plug-ins/toolbars may interfere with software installation. Make sure your computer is virus protected, up to date, and free of viruses and malware.
There might be a problem with the USB connection between the printer and the computer.
The HP Full Feature software prompts you to connect the USB cable at certain times during installation. If you connect the cable before you are prompted, you may get an error.
Windows might try to automatically detect and install your printer when you connect the USB cable to the printer and computerDrivers built into the operating system.If the driver built into the operating system is not suitable for your printer, an error may occur.
Step 1: Disconnect and reconnect the USB cable
To restore the connection between the printer and computer, disconnect and reconnect the USB cable.
Unplug the USB cable from the back of the printer.
password: Disconnect the USB cable from the back of the printer
Disconnect the USB cable from the computer.
Wait five seconds.
Reconnect the USB cable to the printer and computer. Apply some pressure to secure the connection.
Make sure the USB cable is properly connected.
password: Connect the small end of the USB cable to the back of the printer
password: Connect the longer end of the USB cable to the computer
Try installing again.
Step 2: Test the USB connection
To test the USB connection, connect the USB cable to a USB port on your computer or use another port.
- The USB cable goes directly from my printer to my computer.
Move the USB cable to another available USB port. For example, if the USB cable is plugged into the front of the computer, move it to a port on the back of the computer.
Restart the computer and printer.
Try installing again.
- The USB cable connects to a USB hub or laptop docking station.
Unplug the USB cable from the hub or docking station and plug it directly into the computer.
Restart the computer and printer.
Try installing again.
If the installation completes after connecting the USB cable directly to the computer, there may be a problem with the hub or port. Either connect the USB cable directly to the computer or contact the manufacturer of the hub or dock to resolve the issue.
Step 3: Try another USB cable
Sometimes USB cables can malfunction. Try connecting with a different USB cable.
Replace the USB cable. HP supports USB cables shorter than 3 meters (9 feet 10 inches).
Try installing again.
Step 4: Remove any other USB devices connected to the computer
If you have multiple devices connected to USB, such as another printer, your computer's USB port may not have enough power to detect all of the devices.
Disconnect all USB devices from the computer except the keyboard, mouse, and printer.
Try installing again.
If removing other devices resolves the issue, HP recommends installing a powered hub to connect multiple USB devices.
Step 5: Reset the printer
Resetting the printer resets all USB connections between the printer and the computer.
turn on the printer, Unplug the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
(Video) How to Identify and Install Unknown Device Drivers on Windows 7/8/10Reconnect the power cord to the outlet and to the printer.
use:
HP recommends plugging the printer directly into a wall outlet.
if heThe installation continues automatically and completes successfully, you do not need to continue troubleshooting.
if heInstallation does not continue automatically, to restart the installation process.
if heproblem still exists, continue to the next step.
Step 6 - Update Windows Device Manager
Update the driver software in Windows Device Manager.
Windows Device Manager Update Video
search windowdevice Managerthen clickdevice Managerin the result list.
click the right arrow
Expand the following entries next to them, and find your printer in each listing:printer
print queue
Universal Serial Bus Controller
other devices
andyou see a yellow exclamation point
next to your printer or phraseunknown device, continue to the next step.andYou don't see your printer or a yellow bang in the list, go to the next step to uninstall the driver.
right clickHP Device/Unknown Deviceenter or enter
symbol, then click theupdate driver software.heUpdating Driver Software: Unknown DeviceThe wizard opens.clickAutomatically search for updated driver software.Follow the on-screen instructions to update Device Manager.
Repeat these steps for all device entries
symbol.
Expand the following entries next to them, and find your printer in each listing:
next to your printer or phraseIf these steps resolve the issue, you do not need to continue troubleshooting.
Step 7: Uninstall the HP driver and software application
Some HP software applications and drivers might be partially installed on your computer. Remove all HP software from your computer.
If necessary, disconnect the USB cable from the printer.
(Video) USB Device not recognized Windows 10 / 8 / 7 Fixed | How to fix Unrecognized USB Flash Drive QuicklyIn Windows, search for and open itChecklist.
clickPrograms and Features.
In the list of installed programs, click the name of your HP printer, and then clickuninstallthisYes.
Follow the on-screen instructions to complete the software removal.
Restart the computer.
Step 8 - Delete Unwanted Files and Folders
Delete all unnecessary files and folders. It is important to complete this step to ensure that problematic files are not reinstalled.
search windowdisk cleanupthen clickFree up disk space by deleting unnecessary filesin the result list.
select itC: drive.
Wait while Disk Cleanup scans your computer and displays a list of files to delete.
Step 9: Disable programs running in the background
When the computer is turned on, it automatically loads a piece of software called Terminate and Stay Resident (TSR). These programs enable computer utilities, such as antivirus software, but are not necessary for the computer to function. Occasionally, a TSR prevents the printer software from loading, preventing the software from installing correctly. You can use the MSCONFIG utility to prevent TSR programs and services from starting.
Disable video for programs running in the background in Windows
search windowconfiguration filethen clickconfiguration filein the result list.
If a window is opened with the messageWindows needs your permission to continue, clickgo onclose the window.
In the System Configuration window, click the buttonGeneraltab, click the radio button next to itselective activationand click the box next to itLoad startup itemsRemove the check mark.
clickServetab, clickHide all Microsoft servicescheck box, then clickdisable all.
warn:
Do not disable any Microsoft services.
clickApplythen clickOK.
When prompted to restart your computer, clickrecover.
When the computer is turned on, asystem configuration utilityThe information appears on the computer. select itDo not show this message againcheck box, then clickOK.
Step 10: Reinstall the HP drivers and software applications
After you have completely uninstalled any HP software from your computer, visit the HP website to download the latest version of the full-featured print driver. This ensures that your printer is fully functional.
use:As an alternative to downloading the software, you can use an installation CD.
Turn on the printer.
If necessary, disconnect the USB cable from the printer. The software installation will prompt you to connect the cables if necessary.
I canHP Customer Support - Software and Driver Downloads.
and aLet's start defining your productdisplay page, clickprinter, enter your printer model, and clickdeliver.
If you need to change the operating system, clickChange, select your version, and clickChange.
in accordance withcatheterclick on the titledownloadcomplete package or clickkey controllerFor other controller options.
Step 11 - Activate Launcher
After installing the drivers, enable the launcher you disabled in the previous step.
Video about enabling the launcher in Windows
search windowconfiguration filethen clickconfiguration filein the result list.
If a window is opened with the messageWindows needs your permission to continue, clickgo onclose the window.
In the System Configuration window, click the radio button next to itNormal start.
clickApplythen clickOK.
When prompted to restart your computer, clickrecover.
If these steps resolve the issue, you do not need to continue troubleshooting.
Step 12: Perform printer maintenance
If the above steps do not resolve the problem, have the printer serviced.
If the problem persists after completing all of the above steps, have the HP product repaired or replaced.
I canContacting HP Customer SupportArrange for repair or replacement of the product. If you are in the Asia Pacific region, you will be directed to the local service center in your region.
To confirm warranty status, please visitHP Product Warranty Check.Products outside the warranty period may be charged for repairs.
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FAQs
Why is my HP printer not connecting with a USB? ›
Check the USB cable for damage and recommended length, and then restart your printer and computer. Turn off the printer and the computer. Disconnect the USB cable from the computer and printer, and then inspect the cable. If the cable is damaged or longer than 3 m (9 ft 10 in), replace it.
Why is my printer not connecting to my computer via USB? ›Make sure that both ends of the USB cable are correctly inserted into the computer and the printer. Try disconnecting and reconnecting the USB cable at both ends. Disconnect the printer and the computer and reconnect them. Try another USB port if available.
Why is my printer saying USB device not recognized Windows 10? ›This issue can be caused if any of the following situations exist: The currently loaded USB driver has become unstable or corrupt. Your PC requires an update for issues that may conflict with a USB external hard drive and Windows. Windows may be missing other important updates hardware or software issues.
How do I enable the USB ports on my HP printer? ›From the Home screen of the printer control panel, swipe to touch the Settings icon. Touch the General menu, and then touch Enable Device USB. Touch Enable.
How do I manually install a USB printer? ›Simply plug the USB cable from your printer into an available USB port on your PC, and turn the printer on. On the taskbar, select the Search icon, type Printers in the search bar, and then select Printers & scanners from the search results to open the Printers & scanners system setting.
How do I enable USB printer port in Windows 10? ›- Click Start -> Devices and Printers.
- Right click on the printer -> Select Printer properties.
- Click Add a printer.
- In the Add Printer wizard, click Add a local printer.
- Click Create a new port. ...
- In the Port Name dialog box, type \\computer name\printer name, and then click OK.
As is true for parallel printers, USB printers require a printer driver to render print jobs, and might also require a language monitor to manage high-level communication with the printer. During the installation of a USB printer, the system-supplied INF file, Usbprint.
How do I force Windows to recognize a USB device? ›- Open Device Manager and then disconnect the USB device from your computer. Wait a few moments and then reconnect the device. ...
- Connect the USB device to another USB port.
- Connect the USB device to another computer.
- Update the USB device drivers.
- Fix 1: Restart Your Computer.
- Fix 2: Try a Different USB Port and/or Machine.
- Fix 3: Run USB Troubleshooter.
- Fix 4: Uninstall the USB Device.
- Fix 5: Disable the USB Selective Suspend Setting.
- Fix 6: Install the Latest Chipset Drivers for Your Motherboard.
- Fix 7: Install the Latest Windows Updates.
- Select Start > Settings > Bluetooth & devices > Printers & scanners . ...
- Next to Add a printer or scanner, select Add device.
- Wait for it to find nearby printers, then locate the one you want to use, and select Add device.
How do I get my computer to recognize my HP printer? ›
Your printer should have been packaged with a USB cable regardless of whether it is a wireless or wired printer. Plug the cable into your printer and your computer's USB port. The direct linking should trigger your computer to recognize the printer and start up the software needed to complete the installation.
What port do I use to install a USB printer? ›For a printer connected to the computer via USB, the Port should be set to USB Virtual Printer Port (such as USB001, USB002). For a printer connected to the computer via Parallel, the Port should be set to LPT1 (or LPT2, LPT3 if you have more than one Parallel interface port on your computer).
How do I get my computer to recognize my printer? ›Select the Start button, then select Settings > Devices > Printers & scanners . Under Printers & scanners, look for your printer. If you see your printer listed, you'll know it's installed. If you don't see your printer listed, select Add a printer or scanner.
Can a HP printer be USB and wireless at the same time? ›Yes you can, the only connection that will cancel another out is ethernet, which will turn off the wireless radio. Usb and wireless, or usb and ethernet will work at the same time on the printer.
How do I force a printer to install? ›Right-click Start , then select Settings > Bluetooth & devices > Printers & scanners. Find the printer, select it, then select Remove. After removing your printer, add it back by selecting Add device. Wait for your device to find nearby printers, choose the one you want, then select Add device.
How do I manually install HP printer drivers? ›In Windows, search for and open Add a printer or scanner . Click Add a printer or scanner, and then wait for Windows to locate available printers. If your printer is found, click it, and then click Add device to complete the driver installation. If your printer is not found, continue with these steps.
Can I setup my wireless printer without a USB cable? ›A wireless printer will still need a USB cable in case it needs to print in a location where Wi-Fi would not be available. Having a printer without a wire connection option can lessen the printer's marketability.
How to bypass USB block? ›Step 1: Press Windows + X to open the WinX menu. Then, select Device Manager to open it. Step 2: In the Device Manager window, find the Universal Serial Bus controllers option and click it to expand it. Step 3: Right-click on the USB controller and select Enable device from the context menu.
How do I enable a USB printer port? ›- Click the Start button and then click "Control Panel."
- Select "Devices and Printers" from the menu.
- Right-click on your printer and select the "Properties" option.
- Click the "Ports" tab. ...
- Click "Apply" to enable the port.
- Go to Start Menu, and type “devmgmt. msc” in the Search box to launch the Device Manager.
- Hit on the Universal Serial Bus Controllers.
- Now, the user will get the list of available USB ports. Right-click on the USB port option and disable/enable the port.
Do HP printers need drivers? ›
Built-in print drivers and solutions (Windows, Mac)
Print and scan drivers for most HP printers install automatically when you connect the USB cable or add a network-connected printer to your computer.
Answer: A printer driver (or a print processor) is the software that converts the data into how a page should be formatted for printing (or previewing). Without the printer default being set correctly, the operating system cannot translate how the page should be formatted.
Does a printer connected via USB have an IP address? ›Does a USB-connected printer have an IP address? No, a USB-connected printer that isn't connected to WiFi doesn't have an IP. If you only print by connecting your computer directly to your printer via a USB, the device won't have an IP because it isn't connected to the Internet like wireless printers.
How do I make my USB device recognized? ›- 5 Ways to Get My Computer to Recognize a USB Device. ...
- Check if the USB Device Is Recognized on Another Laptop. ...
- Run Device Troubleshooter. ...
- Uninstall and Re-install USB Controllers. ...
- Disable USB Selective Suspend Setting. ...
- Recover Data and Reformat the USB Drive to Make It Recognized.
If the drive doesn't show up on any computer, it likely means it's a problem with the flash drive. That might mean it's gone bad or it might need to be reformatted. On the other hand, if the drive shows up on the new device, your USB port may be the problem.
How to force install Windows from USB? ›- Connect the USB flash drive to a new PC.
- Turn on the PC and press the key that opens the boot-device selection menu for the computer, such as the Esc/F10/F12 keys. Select the option that boots the PC from the USB flash drive. Windows Setup starts. ...
- Remove the USB flash drive.
Update USB drivers on Windows
Then, type devmgmt. msc and click OK to open the Device Manager. After that, expand the Universal Serial Bus controllers category and right-click on the device with a problem. Select Update driver and choose Search automatically for updated driver software.
- Right-click Start and select Disk Management.
- Right-click your USB volume and click Format.
- Ensure Perform a quick format is selected. Change the Volume label, File system, and Allocation unit size if necessary. Press OK.
- Click OK when prompted to confirm the action.
Check the printer connection status: Make sure the wireless signal is on, and the printer is connected to the same network as your computer or mobile device. If your printer has a light next to a Wireless icon or button , make sure the light is on. If it is off or blinks, the printer is disconnected from the network.
Why won t my printer work after Windows 10 update? ›Are you unable to print or scan after a Windows 10 update or upgrade? If so, make sure you have restarted Windows at least once. To Restart, click the lower left Start button, click and select Restart. If problems persist, then make sure your printer is compatible with Windows 10.
Why is my HP printer in error state Windows 10? ›
If your printer's status displays "Printer in error state," there may be a problem with the printer itself. Make sure the printer is turned on and connected to your PC by Wi-Fi or cable. Check it for low paper or ink, and be sure the cover isn't open and the paper isn't jammed.
Why is my HP printer not showing in devices and Printers? ›The problem of the printer icon not displaying in devices & Printers is frequently resolved by downloading and installing the most recent printer driver. If your printer drivers are out of sync, they may not function until you download and install the latest update.
How do you add a printer that isn't showing up? ›- Open the Windows Start menu. ...
- Then click to Settings. ...
- Then click on Devices.
- Next, select Printers & Scanners. ...
- Then click Add a Printer. ...
- Click “The printer that I want isn't listed.” Once you select this, the “Add Printer” screen will pop up.
- Open the printers folder. Click. or Start. In the Start Search or Run dialog, type control printers. Press Enter, or click OK.
- Right-click the printer you want to use (Network or USB).
- Select Set as Default Printer from the menu.
Yes, you can usually set up a printer without the disc, provided you have the printer's USB cable. Also, you may need to download software from the internet for older printers. The instructions for doing this are set out in the steps above.
How to install HP driver without installer? ›- From the desktop, open File Explorer.
- Open the C: drive.
- Open the SwSetup folder.
- Open the driver folder. It should be in the following format: spXXXXX.
- Open the Setup file, and then follow the on-screen instructions to install the driver.
Purchasing Cables
Any USB cable that has the standard connectors will work with any USB printer. This is important to know because printer manufacturers rarely include a USB cable with the printer itself.
In the Windows Settings search box, type “Printer,” then select Add a printer or scanner. In the Printers & scanners page, select Add a printer or scanner. Select your printer when you see it appear, then follow any additional instructions to install the printer driver.
How do I enable USB ports on my printer? ›- Click the Start button and then click "Control Panel."
- Select "Devices and Printers" from the menu.
- Right-click on your printer and select the "Properties" option.
- Click the "Ports" tab. ...
- Click "Apply" to enable the port.
Check cables or wireless connection
Make sure that the printer's USB cable is properly connected from the printer to your PC. If your USB isn't recognized, see Automatically diagnose and fix Windows USB problems. Check the wireless connection (for wireless printers).
How do I test my printer USB port? ›
- Connect the USB cable securely to the printer and the computer.
- If you are using a USB hub, try to connect the printer directly to the computer.
- If the USB cable cannot be recognized, change the port, or change the USB cable.
For a printer connected to the computer via USB, the Port should be set to USB Virtual Printer Port (such as USB001, USB002). For a printer connected to the computer via Parallel, the Port should be set to LPT1 (or LPT2, LPT3 if you have more than one Parallel interface port on your computer).
How do I make my USB printer visible on my network? ›Select the Start button, then select Settings > Devices > Printers & scanners. Under Add printers & scanners, select Add a printer or scanner. Choose the printer you want, and then select Add Device. If you don't see the printer you want, select The printer that I want isn't listed.
Can you connect a wireless printer with a USB cable? ›If your printer has a USB Type-B port, you can connect a wireless printer with a USB cable.
How do I add a printer that isn't showing up? ›- Open the Windows Start menu. ...
- Then click to Settings. ...
- Then click on Devices.
- Next, select Printers & Scanners. ...
- Then click Add a Printer. ...
- Click “The printer that I want isn't listed.” Once you select this, the “Add Printer” screen will pop up.
- Restart the Printer. ...
- Check All the Connected Cables. ...
- Review Group Policy Editor. ...
- Update Your Printer's Driver. ...
- Run the Printer Troubleshooter. ...
- Restart the Print Spooler Service.
To verify if the USB device is faulty, unplug the USB device from the computer and plug it into another computer. If the device is not detected and is not working on another known-good computer too, the USB device is faulty.
How do you diagnose a USB port problem? ›- Click Start, and then click Run. ...
- Type devmgmt. ...
- In Device Manager, click your computer so that it is highlighted.
- Click Action, and then click Scan for hardware changes.
- Check the USB device to see whether it is working.